FREQUENTLY ASKED QUESTIONS

HOW CAN I CONTACT NESTERIVO?
You can contact our customer support team by email at support@nesterivo.com.
We aim to respond within 1 to 2 business days, excluding weekends and public holidays.
HOW LONG DOES ORDER PROCESSING TAKE?
Orders are normally processed within 1 to 3 business days after payment has been successfully received.
Processing may take longer during public holidays, promotional events, unusually high order volumes, inventory verification, or circumstances outside our reasonable control.
HOW LONG DOES SHIPPING TAKE?
Estimated delivery times depend on the destination, shipping carrier, customs clearance, and local delivery conditions.
United States: approximately 7 to 15 business days.
Canada: approximately 8 to 18 business days.
United Kingdom: approximately 7 to 15 business days.
European destinations: approximately 8 to 18 business days.
Australia and New Zealand: approximately 8 to 18 business days.
Other supported destinations: approximately 10 to 25 business days.
These delivery times are estimates and may be affected by customs, weather, public holidays, carrier delays, incorrect addresses, remote destinations, and other circumstances outside our reasonable control.
WILL I RECEIVE TRACKING INFORMATION?
Where tracking is available, we will provide tracking information after your order has been shipped.
Tracking information may take several business days to begin updating after dispatch.
CAN I CHANGE MY SHIPPING ADDRESS?
If you need to change your shipping address, contact support@nesterivo.com as soon as possible.
We cannot guarantee that an address can be changed after an order has entered fulfillment or has already been shipped.
CAN I CANCEL MY ORDER?
You may request an order cancellation by contacting support@nesterivo.com as soon as possible.
We will make reasonable efforts to cancel an order that has not entered fulfillment.
If the order has already been processed or shipped, cancellation may no longer be possible and our normal return process may apply.
WHAT IS YOUR RETURN POLICY?
You may request a return within 30 days after receiving your order, subject to the eligibility requirements described in our Refund & Return Policy.
HOW DO I REQUEST A RETURN?
To request a return, email support@nesterivo.com and include your order number, the item you wish to return, and the reason for your request.
If your return is accepted, we will provide return instructions.
Please do not send any product back before receiving return instructions from us.
WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?
Please contact support@nesterivo.com within 7 days of delivery.
Include your order number and reasonable evidence of the issue, such as photographs or video.
We will review your request and determine an appropriate solution, which may include a replacement, refund, store credit, or another remedy.
WHEN WILL I RECEIVE MY REFUND?
After an eligible return has been received, inspected, and approved, we will issue the refund to the original payment method.
After the refund is issued, your bank, credit card company, or payment provider may require approximately 5 to 10 business days to post the funds to your account.
DO I HAVE TO PAY CUSTOMS DUTIES OR IMPORT TAXES?
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other government fees depending on the destination.
Unless otherwise stated during checkout, these charges may be the responsibility of the recipient.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods are displayed during checkout.
Payment options may vary depending on your location and the payment services available through our website.
IS MY PAYMENT INFORMATION SECURE?
Payments are processed through third-party payment service providers.
We do not ordinarily store complete credit or debit card numbers on our own systems.
HOW CAN I FIND MY ORDER STATUS?
If tracking information is available, you can use the tracking details provided after shipment.
If you need additional help, contact support@nesterivo.com and include your order number.
WHAT IF MY ORDER IS DELAYED?
Carrier delays can occasionally occur because of customs, weather, public holidays, operational issues, or other circumstances outside our reasonable control.
If your tracking information shows an unusual delay, please contact support@nesterivo.com and we will make reasonable efforts to assist you.
WHAT IF MY PACKAGE IS MARKED AS DELIVERED BUT I CANNOT FIND IT?
Please first check the delivery location, surrounding areas, household members, neighbors, building reception, or other safe delivery locations.
If you are still unable to locate your package, contact the shipping carrier and then contact support@nesterivo.com so we can assist where reasonably possible.
CAN I RETURN AN ITEM WITHOUT CONTACTING NESTERIVO FIRST?
No.
Please contact support@nesterivo.com before returning any item so that we can review your request and provide the correct return instructions.
WHERE CAN I FIND NESTERIVO'S STORE POLICIES?
Our Privacy Policy, Terms of Service, Shipping Policy, and Refund & Return Policy are available through the footer of nesterivo.com.
HOW CAN I GET MORE HELP?
If your question is not answered here, please contact us:
Nesterivo
Website: https://nesterivo.com
Email: support@nesterivo.com